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FAQ
  • What kind of foam is used in your mattress?
    We use a combination of proprietary memory foams and responsive foams to create a universally comfortable feel with a top layer of memory foam, a second and third layer of convoluted foam that adds just the right amount of bounce and support. We decided to use memory foam as the top comfort layer because it provides greater pressure relief, more conforming support and provides superior spinal alignment which is paramount to helping your body recover. Memory foam also significantly reduces motion transfer, meaning you won’t be disturbed by your partner during sleep.
  • Do mattresses sleep hot?
    No! Maxzzz mattress covers are made of breathable fabric, which absorbs moisture and dries quickly, keeping you cool and fresh. Besides, other layers, like gel memory foam inside the mattresses, can help regulate your body temperature.
  • What material is the black?
    Its listed as P2 Mdf Board - I have the black it is very nice the desk doesn't shift if I push on it to move away, the build keeps it very solid. I have only had mine for about 2 months and I don't leave water glasses that sweat on it but I do put my hot coffee cup on it daily and I have not seen any discoloration.
  • What are the exact sizes in inches of Maxzzz mattress and mattress topper?
    Twin: 38" x 74"; Full: 54" x 74"; Queen: 60" x 80"; King: 76" x 80"
  • Does the mattress have a smell?
    Any new product can have a mild scent upon unboxing. So does your Maxzzz mattress. Do not worry, it will dissipate in a few hours in a well-ventilated room.
  • Will Maxzzz topper fit my mattress?
    Yes. Our topper is suitable for mattresses of different thickness and sizes. You can see its dimension on product information.
  • Does Maxzzz topper work to alleviate pressure?
    Yes. The memory foam fits your body very well when you sleep. Your pressure points will get good relieve. Very comfortable.
  • How long does the topper take to expand?
    When you just open the package, it will rebound quickly, then it will rebound slowly for about 48 hours, and then you can sleep on it.
  • Do I need to fluff the pillow after unboxing?
    Yes, you do need to fluff the pillow! In fact, it’s best to fluff it often (daily, if possible) to keep your pillow looking and feeling fresh. We designed it to be easily revived with a quick fluff.
  • Is the pillow soft or firm?
    The pillow is made of skin-friendly fabric and down alternative fiber fills. It is soft and supportive. It works well about relieving headache and neck pain.
  • Does the pillow go flatten down after long time use?
    Not at all. It's full of filling and very supportive, it doesn't flatten out. Comfortable for even heavy people to sleep on.
  • How do I track my order?
    We will send the shipping information to you by email after we ship the package. You can also log in, and see the order status on our users page.
  • What payment methods do you accept?
    You can pay via Paypal, credit card (Visa & Mastercard), and debit card (Visa & Mastercard).
  • Do I pay for shipping?
    No! We offer free shipping.
  • How can I get service directly through Maxzzz?
    If you have any questions from Maxzzz, you can contact us through: marketing@maxzzz.com
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