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Do you accept returns?
Our policy lasts 30 days, Maxzzz accept returns no questions asked up to 30 days after the purchase date on your receipt for a full refund. If more than 30 days, unfortunately, we can’t offer you a refund or exchange. For any return application, please contact us first. Any return or exchange without prior application will not be accepted.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
How can I return the products?
We're sorry your purchase didn't work for you. To initiate a return, please complete the following steps:
1. Reply to your order confirmation email to request which products you would like to return;
2. Print the prepaid return shipping label that you will receive by email;
3. Send all items back to us using the label provided;
Shoud I pay for the return shipping fee?
You need to pay for the return shipping fee unless the return is a result of our error (damaged, defective, wrong item sent, ect.). Return shipping fee depends on the weight and size of your package.
How long can I get the refunds?
It depends how you paid. In generally, you will be refunded for the cost (less any discounts) once the item removed from your home.
- If you paid by PayPal you should be able to see the status of the refund in your PayPal account once it has been issued.
- If you paid with credit card you should see funds back in your account within 3-7 buissiness days.
Give us a call (+86 18938921749) or send an email (marketing@maxzzz.com) if you'd like to return the items.
Do you accept exchanges?
For exchange items, we only replace if they are defective or damaged. For any exchange requst, you can contact us via email: marketing@maxzzz.com
If I want to cancel the order, what should I do?
We can cancel the order before sending the package. We will process the customer's application for order cancellation within 48 hours. The payment will be refunded within a week after we accept the cancellation request.
Can I get your Return & Exchange Address?
US Warehouses:
- 800 N 75th Ave,Phoenix,AZ
- 715 Airtech Pkwy,Plainfield,IN
Note: Please contact us first, any return or exchange without prior application will not be accepted.