Our policy lasts 30 days. If more than 30 days, unfortunately, we can’t offer you a refund or exchange. For any return application, please contact us first. Any return or exchange without prior application will not be accepted.

You will be refunded for the cost(less any discounts) once the item is removed from your home. If you paid online, your refund may take 1-3 business days to appear on your account. You can give us a call (+86 18938921749) or send an email (marketing@maxzzz.com) if you'd like to return the items.

Return & Exchange Address

US Warehouses:

800 N 75th Ave,Phoenix,AZ

715 Airtech Pkwy,Plainfield,IN

CA Warehouses:

New Westminster,British Columbia,V3L5H4

Toronto,Ontario,L6Y 0B2

Navan,ON,K4B 0L3

There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Order Cancellation

We can cancel the order before sending the package. We will process the customer's application for order cancellation within 48 hours. The payment will be refunded within a week after we accept the cancellation request.